Refund Policy

Last updated: August 25, 2026

19Franklin uses a qualification step before payment to reduce the chance that a customer purchases a product that does not fit the situation.

When a refund is available

If, after payment and review of the detailed intake, 19Franklin determines that the promised administrative action plan cannot reasonably be delivered because the situation falls outside the stated service scope, the purchase price will be refunded.

After an action plan has been delivered

Because the product consists of personalized work prepared from the customer’s submitted information, purchases are generally not refundable once the personalized action plan has been delivered, except where required by applicable law or where 19Franklin determines that the delivered product materially failed to provide the service described at purchase.

Outcomes are not guaranteed

A refund is not available solely because a dealer, government office, lender, or other party does not take the action the customer hoped for. The product provides administrative navigation and next steps; it does not guarantee an external outcome.

Requesting help

If you believe your purchase qualifies for a refund or there is a problem with fulfillment, email support@19franklin.com and include the email address used for the purchase and a brief description of the issue. Do not email sensitive financial information, passwords, Social Security numbers, or a full VIN.